Privacy Policy

Welcome to our car rental service in Singapore. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website and services.

1. Information We Collect

We collect various types of information to provide and improve our car rental services to you:

• Personal Identification Information: This includes your name, date of birth, address, email address, phone number, and driver's license details (including issue and expiry dates). We collect this when you register an account, make a reservation, or complete a rental agreement.
• Payment Information: We collect payment card details (card number, expiration date, CVV) for processing rental payments. This information is securely handled by our trusted payment processing partners.
• Rental Details: Information related to your rental preferences, vehicle selections, rental dates, pick-up and drop-off locations, and any additional services or insurance purchased.
• Usage Data: We automatically collect information about how you access and use our website. This may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on our site, and clickstream data. This helps us understand user behavior and improve our online platform.
• Communication Data: Records of your communications with us, including emails, chat transcripts, and customer service inquiries.
• Vehicle Telematics Data: For certain vehicles, we may collect telematics data (e.g., location, fuel level, mileage) for purposes such as vehicle maintenance, theft prevention, and ensuring compliance with rental terms. This data is anonymized where possible.

2. How We Use Your Information

We use the collected information for various purposes, primarily to provide and improve our car rental services:

• To Provide and Manage Rentals: Processing your reservations, managing rental agreements, vehicle handover, and return.
• To Process Payments: Billing for rental charges, including any additional services or late fees.
• Customer Support: Responding to your inquiries, providing assistance, and resolving issues.
• Service Improvement: Analyzing usage patterns to enhance our website, develop new features, and personalize your experience, including optimizing the rental calculator and widget functionality.
• Marketing and Promotions: With your consent, sending you information about promotions, special offers, and new services that may be of interest to you.
• Security and Fraud Prevention: Protecting our assets, preventing fraud, and ensuring the safety of our customers and vehicles.
• Legal Compliance: Fulfilling our legal and regulatory obligations, including responding to lawful requests from public authorities.

3. Disclosure of Your Information

We may share your information with the following categories of recipients:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processors, IT support, analytics providers, and marketing agencies. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal and Regulatory Authorities: When required by law, to a court of law, government agencies, or other third parties to comply with legal obligations, enforce our terms and conditions, or protect our rights, property, or safety.
• Insurance Companies: In the event of an accident or damage, relevant information may be shared with insurance providers.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encryption, firewalls, and strict access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This period is determined by considering the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Rights

As a user in Singapore, you have certain rights concerning your personal data under the Personal Data Protection Act (PDPA):

• Right to Access: You have the right to request access to your personal data that we hold and to know how it has been used or disclosed.
• Right to Correction: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Withdraw Consent: You have the right to withdraw your consent to the collection, use, or disclosure of your personal data at any time. Please note that withdrawing consent may affect your ability to use certain parts of our services.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

Our website uses "cookies" and similar tracking technologies to enhance user experience, analyze site usage, and support our marketing efforts. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service effectively. We use both session and persistent cookies.

8. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

[Company Name of Car Rental Service]

[Unit Number & Street Name], Singapore

[Postal Code]